Mill Road Surgery

Mill Road Surgery 2024-04-12 Person 5 5 0

I moved from my previous surgery 12 months ago and the difference in support is unbelievable

Nothing

Mill Road Surgery 2024-04-11 Person 4 5 0

I had tried on several occasions to get an on the day appt regarding my chest and breathing - but all appts had gone by the time I got through. It’s really hard for people that have work commitments between 8:30 - 9:00am to be able to call at a time when you’re likely to secure an appt. As luck would have it, I had an asthma review with the nurse, who escalated my care to a GP when she saw my chest wasn't good. That way I was able to get the medication I needed. I appreciate the pressures on the service but I do wonder if there is a better way to allocate appts. When you do get seen, the care is always top notch from all at Mill Rd surgery - I have absolutely no complaints about that. They are a first class team struggling with a broken system. Thank you for doing your best.

Address the issue with accessing appts for people who simply can’t ring at 8:30am.

Mill Road Surgery 2024-04-11 Person 4 5 0

difficult t get appt

give me appt

Mill Road Surgery 2024-04-10 Person 4 5 0

I was given a same day appointment and then referred.

The receptionist could have given me the correct Number to check on my referral. Was waiting on hold for over 10 minutes to be given a different number to call.

Mill Road Surgery 2024-04-10 Person 4 5 0

No interaction with them. Used the touchscreen when arrived.

I’ll have a think!